1. How is my box sent?

Australian Gossipers:

- FREE Shipping!! 
We also offer Express & Priority VIP Shipping (AKA Skip the cue and ship my order first!) This is a recurring charge with each box

- Your subscription box is dispatched on the 15th of each quarterly billed month through Australia Post. It takes around 4 – 7 business days for your box to arrive to you depending on the postal service, your location and time of year.

IInternational Gossipers:

- We offer both standard and express options via DHL. This is a recurring charge with each box

- Your subscription box will be dispatched on the 15th of each quarterly billed month through DHL Express. It takes around 2-10 days for delivery depending on your country. 

- International Taxes/ Customs charges: You may be required to pay taxes and customs charges depending on your country. 

• Please note: Lip Gossip & Breeze Balm do not cover import duty and taxes.

- Tracking numbers will be issued through the email you used to order your Beauty Box via our Customer Service Team. You can track your order on the appropriate website.

- Shipping charges are non-refundable.

• Please note: if the reason that you did not receive your parcel is because the addresses have been entered incorrectly, have not been updated before we shipment date, or failure to pick up your Lip Gossip Beauty Box By Breeze Balm from your local post office following attempted delivery, there will be a re-postage fee as per our Terms and Conditions.

2. What happens if I am not at home when my box is due to be delivered?

- There are a few things you can do to ensure safe delivery of your box.

(a) You can opt for the ‘signature only’, if you are not home you should be left a card from the Post, your package will go to your local Post Office ready for collection by you. This can be done through your tracking notification email from Australia Post. All international shipments require a signature for delivery unless waived by the receiver via No Signature Required

(b) Choose ‘leave in a safe place’ and detail where you would like the box safely left. We suggest a good place as the Lip Gossip box is not one you want to lose! You can request this during the delivery process through your tracking notification email.

• Please note: if your package hasn’t arrived, the best thing we suggest is to contact your local post office regarding this using the tracking number.

3. When will my box arrive?

- We send out our amazing Lip Gossip boxes quarterly. That’s four boxes in a year, or one every three months.

• Please note: once the goods have been accepted by the shipping provider (Australia Post or DHL), we cannot be responsible for the delivery or delays of your items.