Please contact our Customer Care Team at customercare@breezebalm.com for all enquiries.
Our Customer Care Team aims to respond to each enquiry as soon as possible, please allow 2-3 business days for a response.
Dispatch Times
Orders are normally dispatched within 1-3 business days, however on the rare occasion (launches and peak seasons) dispatch may take up to 5 business days.
Tracking Orders
Once your order is dispatched you will receive a confirmation email with your tracking information. Alternatively you may contact us at customercare@breezebalm.com and we will be able to assist you in locating your order.
Delivery Timeframes for Australia
Australian orders are shipped via Australia Post.
Express Delivery is the fastest method of shipping, please allow 2-5 business days.
Standard Shipping can take 5-10 business days depending on your location.
*Delivery times may vary as Australia Post can experience delays from time to time which are beyond our control.
Delivery Timeframes for International Orders
Currently we offer shipping worldwide.
International Express Delivery is the fastest international shipping option and can take anywhere from 5 – 10 business days* after receiving your Shipping Confirmation email.
For International Standard Delivery please allow up to 24 business days* after receiving your Shipping Confirmation email.
*Delivery times may vary as the courier can experience delays from time to time which are beyond our control.
Payment Methods
Customers can use the following payment methods on the Breeze Balm site. Credit Card, Paypal, Afterpay, and LayBuy.
*Please note Afterpay has a minimum of $49
Discount Codes
Discount codes must be applied to your order at time of checkout in order to receive the current promotion.
To apply a discount code, all you need to do is click 'checkout.' The website will then show you a screen that asks for 'customer information.'
If you look to the right hand side of your screen, there is a section just above your total order amount that says 'Gift card or discount code.'
Just type in the discount code you are using into there and it will automatically apply this to your order.
If you are experiencing any difficulties please do not hesitate to reach out to customercare@breezebalm.com before completing your order.
*Please also note bundles and already discounted products are exempt from discount codes or any further discounts
Rewards
For every $ spent and for specific actions taken, you will earn points that you can redeem on the Breeze Balm website.
Create and access your account using the button and pop-up on the lower left-hand side of all Breeze Balm website pages.
To access your rewards please log into your account on www.breezebalm.com.
You can access the “rewards menu” and see what rewards you have available. Clicking on ‘claim reward’ and then copying the code to use will be how you redeem them.
Everything you need to know about our Rewards can be found below.
https://www.breezebalm.com/pages/loyalty-rewards
Cancelling or changing orders
All orders are final at the time of purchase and once your order has been placed we are unable to make changes. Our speedy Dispatch Team try to process orders as quickly as possible.
Change of Mind
Please choose your products carefully as Breeze Balm is unable to offer a change of mind refund or exchange on our products due to hygiene reasons.
If you have any questions or concerns we would always recommend contacting customercare@breezebalm.com before placing your order so we are able to assist you.
Wrong Order Received
Please email customercare@breezebalm.com within 3 business days from receiving your goodies with your order number and a photo of your packing slip and items received.
Product Concerns
If you have any concerns regarding a product you have received please email customercare@breezebalm.com within 14 business days of receiving your goodies with your order number and photo of your concern.
Animal Testing
Absolutely NEVER! Breeze Balm is a lover of all creatures great and small.
Are your products Vegan?
Please read our full ingredients list found under each product. Some of our products are vegan however some are not.
Our Lip Balm does contain ethically sourced Beeswax and Lanolin.
Lip Balm
Breeze Balm is made from a few key ingredients that are temperature sensitive. These include Lanolin and Beeswax to name a few. All of these fantastic ingredients soothe and hydrate your lips and skin. They are what makes this product so effective.
Breeze Balm must be kept at temperatures below 25 degrees, we recommend not keeping it in your car, hot bathroom or any other area where the balm can overheat.
These fantastic ingredients can also harden in the cold slightly like coconut oil.
So if you live in a cooler climate, or keep your balm in a cool place it may need a little warm up in your hands occasionally to easily come out of your tube.
If you have any further questions please do not hesitate to contact customercare@breezebalm.com
