Frequently Asked Questions
Breeze Balm - Shipping FAQ
Where do you ship from?
Breeze Balm is an Australian based company, we ship from our warehouse on the Gold Coast, Australia. For our NZ customers, we also ship domestically from Dunedin, New Zealand.
Do you ship worldwide?
Yes. We ship worldwide. All international orders (excluding NZ) are shipped from our Australian Warehouse via DHL or Australia Post.
New Zealand orders are shipped domestically via NZ Couriers.
How long does it take to ship?
Australia Wide Shipping
Standard Postage – Shipping is estimated to take 2-5 business from date of dispatch
Express Postage – Shipping is estimate to take 1-3 business days from date of dispatch
New Zealand Shipping
Quick Ship – Shipping is estimated to take 1-2 business days from date of dispatch
International Shipping
Standard Postage - Shipping is estimated to take 7-10 business days from date of dispatch
Express Postage - Shipping is estimated to take 4-6 business days from date of dispatch
Once an order is confirmed, the dispatch process promptly begins. Our dispatch timeframe is 1-2 business days. Once your order has been dispatched to a courier for shipping, you will receive an email with tracking information. Monitor this link for tracking updates and delivery estimates.
All delivery times are estimates only and subject to change depending on the courier. Dispatch and Shipping time frames during holiday and sale periods may vary. Please refer to your tracking link for the most accurate and up to date shipping estimates.
How much is shipping?
Shipping costs vary from your location and shipping method. These costs will be calculated at checkout.
I have placed an order but haven’t received a confirmation?
An automatic confirmation is sent to the email address the order is placed under. Please check your junk / spam folder and ensure you have used a valid email address. If you still cannot locate your order confirmation, please contact our Customer Experience Team customercare@breezebalm.com
How do I track my order?
Once your order has been shipped from our warehouse you will receive an email with your tracking link (sometimes this slips into your junk / spam folder). You will be able to follow your parcels journey to you via this link. You may also be able to redirect or update delivery information via the link.
My order hasn’t arrived, what do I do?
Please email our Customer Experience Team customercare@breezebalm.com with your order number and any additional information regarding your shipment and they will assist you.
What happens if I need to make a change / cancel my order?
Please email customercare@breezebalm.com and our Customer Experience Team will aim to assist. Whilst every effort will be made to accomodate your request, our orders are final at time of purchase as our dispatch team prioritise shipping orders to our customers as soon as possible.
What payment methods do you accept?
We accept the following payment methods:
- Laybuy
- Afterpay
- Credit and Debit
- PayPal
Can I purchase Breeze Balm in-store?
We are exclusively sold online in Australia, however can be purchased in-store in Farmers, New Zealand and Ulta Beauty, United States.
Breeze Balm - Returns and Exchanges FAQ
Can I return or exchange an item?
We do not offer returns or refunds for our products; we encourage you to choose carefully when purchasing. If you are experiencing any issues or need to exchange your unopened / unused products, please reach out to Customer Experience Team customercare@breezebalm.com for assistance.
Breeze Balm - Product FAQ
The product I want is sold out?
You can ‘join the waitlist’ for any of our products by clicking on the link on the product page.
I need assistance choosing a product?
Our Customer Experience Team is eager to assist you, please email customercare@breezebalm.com with any questions you may have.
If you are wanting a shade match for our Daily Glow BB Cream, you can follow the link on our BB Cream product page ‘What’s my shade’ and get an instant shade match via the Quiz.
Where can I find a list of ingredients?
You can find a full list of ingredients for each product using the drop down menu on the individual product page on our website.
What is the best way to apply the Daily Glow BB Cream?
Our Daily Glow BB Cream can be applied using your hands, a Beauty Blender or Make Up Brush. For further support in applying your BB Cream you can contact our Customer Experience Team customercare@breezebalm.com
I have sensitive skin, which products are best for me?
Although most of our products are gentle on skin, We recommend our Perfect Pout unscented Lip Balm and Honest Hydration Fragrance Free which is specifically designed for sensitive skin. Our Perfect Pout lip balm is unscented and our honest hydration is hypoallergenic and dermatology tested. As with all new products, if you suffer from any skin issues or have concerns we do recommend a patch test first and consulting the ingredients list to ensure there are no ingredients you are particularly sensitive to.
Are your products pregnancy and breastfeeding safe?
When trying any new products, we recommend consulting your medical practitioner if you are pregnant, breastfeeding, have a medical condition or are taking any medication.
How do I claim the Free Gift with Purchase?
When free gift promotion is on offer, the free gift will be automatically added to your cart once your order reaches the threshold stated on the homepage. Please note that customers are eligible for 1 free gift per order and only while stock lasts. If you have any questions regarding the Free Gift offer, please email us at customercare@breezebalm.com before you complete your purchase so that we can assist.